Thursday, May 15, 2008

Rewiring Her Brain. How to Do It. (Part 1)

You want her to say “yes” to you. It’s as simple as that. You want her to listen to you. You want her to buy you, your product, your idea, or your service. You want her to change in therapy. The processes are all similar. Whether “she” is the beautiful woman across the room, the business you are selling to or an entire country…(No one ever refers to a beautiful ship, a great company or one’s country as a “he.”)…you begin by rewiring her brain.

There is a quality to the imprecision of a well-designed story that activates both sides of the brain. If a story is “too perfect or too pristine”, then you will fail in your goal. There must be “holes” in your story to keep attention. Just like every great piece of popular fiction from Sherlock Holmes to John Grisham’s work, you must have plenty of holes that need to be filled by the reader. You want to do the same. The goal is there. The linear process is there. The sensations are there. The feelings are there. But you don’t have all the information until the person says “yes.” This is a secret of captivation!

Women will tell you they find a man intriguing while he is still complex and somewhat mysterious. When the entire puzzle is solved, it is time to put the puzzle in the closet.

She is the product of her genes and her social construction. You can only rewire her brain if she finds you enticing in some respects. She will find you fascinating and want more of you when you make her brain light up like a Christmas tree. Both sides. The stories must link up her emotions, feelings, sensations as well as her sense of staying with the story moment by moment. This is true whether you are a man or woman, and whether you are selling yourself, your therapy or a product.

Here, I’m going to present to you a taste of new research about one set of strategies that we have discussed very little over the past year. This article touches on some of the more incredible information I’ve disseminated to you in the last few years….

In fact the process of rewiring her brain is, in part, a microcosm of changing groups, cultures, country and world opinion. Understanding the stickiness of one helps understand the other. And the way you change one person or a group is essentially the same although there are some additional challenges in changing the individual outside of the group. (It’s much easier to create change or get “yes” in a group than it is in a one-on-one situation.)

In this article you’re going to learn the following:

  • People’s beliefs and behaviors are “sticky.” (Most don’t change easily)
  • People’s brains, which generate these beliefs and behaviors, can be rewired.
  • Groups, societies and nations exhibit the same “stickiness.”
  • Virtually everyone’s brain can be re-wired.
  • Some people rewire faster than others due to individual differences.
  • Specific strategies.
You’ve learned a lot about how behavior generates attitudes in the past few months here in coffee. The fastest and best way to change someone’s attitude is to get them to perform a behavior. The second fastest is to tell a specific kind of story with several key ingredients…You will learn both today.

Nothing shows this clearer than the world events of the past 10 days.

10 days prior to engagement in Iraq, the United States Citizens were split about 50/50 as to whether this would be the right thing to do. Two days after the first engagement, polls showed 70-76% of citizens felt it was the right thing to do. Why? Behavior precedes attitude change. As soon as the collective behaves in one way, then individual change begins. Note: Not everyone will change in every collective.

FIRST KEY: Behavior precedes attitude.

It should be easy.

The troops will free Iraq and then her citizens can go and do what they want for the first time in their life. This will take time, because behavior and stories will take time to integrate. Freedom is a new conceptual reality and not a behavior or story.

But, in reality, freedom takes getting used to.

Very few people in the world, less than 5%, completely embrace and utilize freedom even when they have the opportunity. Most people wake up in the morning and go to the same place they did yesterday at the same pay, with the identical hours, with the same co-workers, with the same specific tasks or jobs to do.

Now, imagine that you take this normal person in a free society (Where one can choose what they do for a living, who they work for, determine what religion they will adhere to and what political beliefs they will choose.) and tell they can have an even better life. They are now “free to leave.” They are free to leave and go anywhere they choose. In the examples in this middle part of the story we will talk about their employment (as opposed to where they live, their hobbies, their friends, their spouse.

Recently in the Minneapolis Star-Tribune, there was an enormous article about how employees at Northwest Airlines “fear for their jobs.” Wow! The United States has 200,000,000 different jobs and a person is afraid they will lose their one job with only 199,999,999 left to compete for. If someone is only average they can compete for 100 million jobs…

You set them free.

What does the person do?

They freeze. They become fearful. They wait for the company to re-hire. They come back to the same job, pay, hours and co-workers. Every day. Very few will leave for a long time. It takes enormous pain to get people to move from point one to point two.

When a fish is placed in an aquarium and a clear plastic barrier is placed at the midpoint of the barrier the fish only has access to half the aquarium’s space to swim. After one week, the kind owner of the fish (who lovingly gave him one cubic foot of water to live in) removes the barrier so the fish can swim through the entire aquarium. What happens?

The fish stays on her side of the aquarium. She doesn’t move into the other side of the aquarium. She wouldn’t know how. There was always a barrier there, there continues to be one after it is removed.

This experiment has been done many times and is just one of hundreds of experiments that are related to changing behavior when one is free to do so.

All of these experiments and an analysis of interpersonal communications and social change show that without enforcing behavioral change…almost all changes are accomplished slowly. There are exceptions. One notable change was the willingness of American Citizens to relinquish some private information in exchange for a substantially safer country to live in. (Airport Security, Immigration Information Upgrades, etc.) This change, which would have taken decades in normal circumstances, happened in less than six months. A rare exception to the rule. The exception was, of course, one of necessity and not “will” per se. Fear is a potent motivator, as you have learned from past articles.

Research on recidivism at prisons across America shows that the vast majority of people who enter prison once soon come back again. The longer they stay, the more likely they are to return.

It is indeed very difficult for even the most reformed prisoner to return to the “real world” after living in prison. The time in prison is very regimented. Every basic absolute need (food, water, shelter, clothing) is met even though few core human drives are fulfilled. (Sex, safety, acquisition).

The prisoner is put on a schedule. They are told when to eat, where to eat, how to eat. When and where to sleep. When and where to exercise. When and where to work. There is no choice. At the onset of captivity the prisoner resists these changes from the real world. After 4-8 weeks, the changes become the new status quo and become very impermeable to change. The more regimented, the more difficult to change.

On “the outside,” there are choices. Too many choices for someone used to captivity. The former prisoner must learn to eat on a different schedule, eat different food, shower at different times, exercise at will and sleep on a chosen schedule. The choices are too numerous for most to handle and the prisoner ultimately returns to that which he knows best.

Much like leaving a job after five or ten years is considered a devastating experience by most, the prisoner is thrown into a state of flux upon release. No matter how unpleasant the status quo is, the brain knows what to expect and can thus predict what will happen…the same thing that happened yesterday. The need to be able to predict the events of the future has historically been critical to human survival…and….it is also the great obstacle in change. The person leaving the job tends to return to the line of work he just left. The prisoner returns to the cellblock he once lived in.

Even in a free society like The United States, Canada, or the U.K., people tend to shy away from utilizing their freedom. On average, people prefer far fewer choices than having a universe of possibilities.

The oldest part of the brain, what we will call the unconscious part of the brain, moves through day to day activity by reacting to the same stimuli in the same fashion that has been successful every day in the past. When new information and challenges are presented the brain doesn’t know how to respond with certainty so it doesn’t. The conscious part of the mind pauses and “thinks.” It starts to look at possibilities and options. It is…work.

What will happen in a country like Iraq?

With a respected, trustworthy, caring interim leader who is seen to have the best interests of the masses at heart… and delegates labor on a somewhat socialistic system, they will probably succeed. Ultimately, in 10 years, a conversion to a democratic society where freedom of choice exists if the person chooses to utilize the freedom can work. These changes are slow though. Anyone expecting social stability even in the best case in a currently oppressed society, is expecting too much. It takes time. Sometimes a generation or more. Many people believe that capitalism and democracy “don’t work” after having lived in a “democratic society” after communism or a dictatorship. And indeed, it is rare that the first generation “works” because you would be expecting an entire nation of people to be able to intelligently choose jobs, spouses, hobbies, religions, political parties when they have done so.

It’s much like asking a kindergartner to tell you which is the safest street to take on her walk to school. She may guess correctly but she probably will fail until she learns how to make choices…makes the choices…then tests them by walking them. Then she will become convinced in her own mind which is safest…whether it really is or not.

So how do you rewire her brain if you can’t actually get her to take physical actions?

Story….but only a specific kind of story.

In Covert Hypnosis Volume 1, (now available in the Covert Hypnosis CD Set, I gave you some of the examples of stories but I’ve never revealed the ingredients of a story that will begin the rewiring process in her brain.

When you are talking with that (beautiful) woman across the table from you, you may fail at getting her to take an action but you won’t fail at getting her unconscious mind’s attention and begin changing circuitry. But you must do it correctly.

Stories can destroy your chances of getting to “yes,” or they can ensure it.

Effective stories must be goal oriented and linear to engage the left brain. If you stop there you will lose (and so will she!). This is one of many reasons why most self help programs don’t work. Communicating a goal to yourself or someone else in and of itself is simply going to fail. Don’t even bother.

You must engage the right brain, also. You must observe a Christmas tree of lights going off and on in the right brain. How do you accomplish this?

There must be verbal and nonverbal activation of emotion in your story, which will turn on the lights in her right brain. This, combined with a linear and goal-oriented story will fully engage her mind in what you are saying. In addition, it begins processing and reprocessing of information and her thoughts about you, literally beginning the rewiring process and putting you in a positive light.

KEY POINT: Feelings, thoughts, behaviors and sensations must be included in all rewiring stories or the rewiring will fail. The influential communication will be lost on her and you walk away with an expensive dinner and a “thanks for the evening.” Or you lose the sale…or you lose the battle for the public mind.

To learn much more about sculpting the brain you will want the Covert Hypnosis CD Set and Workbook. (New! - see below.)

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Tuesday, May 13, 2008

Flubbing The Story: 10 Communication Mistakes We All Make (Part 3)

10) Not telling your stories with intention.

Before you begin speaking, over-ride the compulsion to blurt out your story.

Think:
What is the intention of your story?
Why are you going to tell this story?
Will anyone who listens to this story be hurt by what you say?

You might think that it's not that important to communicate exactly what you mean but remember December 2002? Quite often someone tells a story and they haven't thought about who they are telling the story to or how it might easily be misinterpreted to mean something else.

Trent Lott, A Mississippi Republican got himself stuck in a public relations nightmare and gave up the dream of a lifetime in December of 2002. Destined to become the House Majority Leader in January of 2003, he made a critical mistake that everyone should be attentive to and learn from.

Speaking at a party honoring Senator Strom Thurmond's 100th birthday, he opened Pandora's box and never knew what his words of appreciation for the elderly Senator would do. The drama of misunderstood words caused even the President of The United States to distance himself from Lott.

Speaking for the President, Ari Fleischer said after one speech that Bush was not calling for Lott to step aside as Leader or as Senator.

"The president does not think that Sen. Lott needs to resign," Fleischer said.

The problem? Thurmond, the South Carolina Republican who ran as a third-party candidate for president in 1948 as a segregationist had changed his views over the ensuing 50 years of public service. But the comments by Lott made it appear that Lott was still in favor of them. In 1948 most blacks in many southern U.S. states, including Mississippi, were not allowed to vote.

Lott actually didn't say anything that was racist but the interpretation by his adversaries was easy to spin into the public mind. Shortly after the speech, Lott called Bush, and his office issued a statement saying the president was right.

"Senator Lott agrees with President Bush that his words were wrong and he is sorry," said Lott spokesman Ron Bonjean. "He repudiates segregation because it is immoral."

Lott expressed similar sentiments in his call to Bush, Fleischer said.

So just what did Lott say at the Thurmond celebration?

"We're proud of it. And if the rest of the country had followed our lead, we wouldn't have had all these problems over the years,"

Later he would have to clarify what he meant but it was too late, he hadn't thought through how is words might effect the minds of his greatest adversaries.

"I'm sorry for my words," said Lott, who has said he would not step aside as Senate Republican leader. Speaking to WABC radio in New York and then on BET days later, Lott said he had wanted to honor "Thurmond the man" but not back segregationist policies.

The Congressional Black Caucus called for a formal censure of Lott, saying anything less would be seen as approval of his remarks by Bush, Congress and the Republican party. In Mississippi, civil rights officials said his apology was insufficient, and accused him of having enduring ties to groups that are believed to have racist views. Several major U.S. newspapers published editorials demanding Republicans reject Lott as their Senate leader.

A few misunderstood words caused Lott his reputation and drove many of those closest to him to leave his side.

What is the lesson learned?

Lesson: When telling your stories, think about how they will be received by your listeners and the people your listeners will talk to. You aren't likely to ever be under media scrutiny like a political leader, but the point is clear. Think before speaking.

In a conversation with friends, business colleagues and the like you will often hear them say something which frustrates you. You will hear things that you don't understand. Because you really want to know what the person means and feels, you must learn to tease out the intention.

Did they mean what you thought they just said?
Did they mean what you heard?

In Lott's case a friend might say to the Senator, "So are you saying you liked the way Thurmond thought about segregation in 1948."

He might reply, "Of course not. What a stupid thought. I meant that I really admire Thurmond."

It is that simple and difficult. When you don't understand their story, seek to understand before criticizing the person!


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Monday, May 12, 2008

Flubbing The Story: 10 Communication Mistakes We All Make (Part 3)

8) Poke holes in other people's special stories.

They are telling you about their adventure to the audit at the IRS office.

"I was so nervous, I'm driving to the IRS office and I'm sitting there thinking, oh man, I have to remember to NOT talk. Shut up. Be quiet. Don't say anything."

"What did you do to get audited?"

"Huh? I filed Schedule C and that means..."

"Did you report all of your income?"

"I think so."

"You THINK so? What are you nuts? You have to report all of your income."

"Of course you have to report all of your income. Anyway, I'm on the way to the IRS office and..."

"Did you overstate your deductions?"

"Of course not. I ..."

"If you overstate your deductions they will bust your ..."

"I KNOW that and I didn't. Let's just drop the whole thing."

"O.K. I was just trying to help."

And so it goes. Our storyteller was preparing to tell the story of her big victory over the IRS auditor and our storyteller's friend poked big holes in the story. So big that it took all the fun and excitement out of sharing the story.

The appropriate response would have been to listen with fascination and a sense of curiosity, saving all questions and comments for much, much later.

9) Overtly brag about yourself too much.

"I don't want to brag but the place would have gone under without me. I was there every day at dawn and stayed til the sun went down. I built the company and once they had 100 employees there was no appreciation at all. They down sized me. It was unbelievable. I literally designed almost every major piece that we produced and when it came time for them to decide who to let go, it was me. I couldn't believe it. They never would have gone public without me. They never would have met their payroll without me. I just can't believe they didn't see what I was worth to them."

True or not, bragging never pays. There are so many effective ways to bolster your reputation and communication credentials when talking to people that you never need to overstate your contribution to a relationship, a project, a business, a deal, or anything. Learn how to tell a great story where you were a hero without bragging at all!


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Saturday, May 10, 2008

Flubbing the Story: 10 Communication Mistakes We All Make (Part 3)

5) Exaggerate when telling your story.

"...and there were millions of people watching the parade!"
(There were 850 according to newspaper accounts.)

"...I never even looked at her!"
(Never looked?!)

"...before he started the diet he weighed 300 pounds!"
(OK it was really 240.)

A story worth telling is worth telling accurately. Tell it with enthusiasm, zeal and intensity. Tell it accurately. It's vital that all of your communication is true without being critical or unnecessarily unkind. Exaggeration is an invitation for people to not listen or care.

6) Ignore feedback during your story telling.

"...and then she comes in the door and she has this skirt on that is so ridiculously short. I mean who is she kidding. She's not a teenager anymore." (friend nods politely while fighting back a yawn, eyes begin to glaze over) "...do people have no sense of decency anymore? I just wonder what makes some people tick. Don't people pay attention to what they are wearing and see how it makes everybody feel?"
(friend shrugs and nods with feigned frustration)

The woman telling the story about the short skirted office friend could have spared her listener the despair of this antiquated story had she only seen the feigned frustration, the shrug, the yawn, but it was not something the storyteller was looking for. It should have been. It's critical to always pay attention to how people are receiving the stories you tell.

You must pay close attention to your listener's body language while you are telling your story. Is their body language telling you they are interested, or impatient for the end? Are their lips moving, ready to jump in on your story, or are they listening with awe. Not learning to understand the body language of other people is one of the mistakes we make in communication.

7) Respond to other people's stories with a story of your own.

"...and I went to Cancun and you should have seen the beaches. They were beautiful. The Princess Hotel was absolutely breathtak..."
"You stayed at the Princess. It's really not bad you know. On our third trip to Cancun we stayed at The Princess, in the Oceanview Suite. They reserved it for us because John helped with the design of the building in '98. I didn't really like The Princess that much. It was a wannabee hotel. But since then we've stayed at the new Sheraton. It just has everything and they take care of you like you are royalty there. I think if we go back and don't go to Tahiti on our next trip, we're going to stay there again."

"Cancun sure is nice."
(The energy has been discharged from her being and the desire to communicate further with her friend went with her energy.)

This is one of the really sad things we do in communicating with others. Instead of teasing out the rest of the story from our friend, we immediately jump in with a story of our own. Research shows that people feel better when you pursue their story to it's completion, then disclose (share) something of your own.


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Friday, May 09, 2008

Flubbing the Story: 10 Communication Mistakes We All Make (part 2)

1) Be boring.

Being boring centers around being focused on yourself. Even when telling stories you must be paying attention to the person who is listening to you. You must think ahead of time, "Why do they want to hear this story?" "How can I tell this story so it is interesting to them?"

Your stories will usually be about your experiences. How you tell your stories and how you position yourself in your stories will determine just how interested the other person will be.

2) Talk for too long.

If you are in an everyday conversation, you probably have less than one minute to tell your story. Learn to tell what I call a "thumb nail" or a "Reader's Digest condensed version" of your story.

I remember when my sister was a pre-teen she would come home from the movies and virtually recite all the lines of the movie line for line, scene for scene. My eyes would glaze over by the time she got past the opening credits. 30 minutes later she would finish and I would be nodding my head. I loved my sister. I just didn't have the heart to tell her. Over the years she learned to tell the "Reader's Digest condensed version". Today she is an executive with Johnson and Johnson.

3) Speak too slowly.

People have very short attention spans. Most companies pitch their products in thirty second commercials on television. The newest wave of men's magazines include the best sellers Stuff and Maxim. These publications feature "articles" as short as a paragraph. Our attention spans are so short that USA Today seems to be filled with articles that are far too detailed for a lot of people. The message needs to be delivered quickly and concisely in print and in everyday conversation.

One of the greatest problems people have when telling a story is speaking far too slowly. Think of the people who are enjoyable to listen to. Comedians. Robin Williams: Speaks quickly. Dennis Miller: Speaks quickly. Bill Cosby: Speaks moderately. George Wallace: Speaks quickly. Billy Crystal: Moderate to fast paced. Jerry Seinfeld: Moderate to fast paced. There aren't a lot of people who make you laugh who also speak slowly when they are telling a story. Yes, there is an exception to every rule, but here is the rule: Speak a little more quickly and you have a better chance of having your story heard and enjoyed.

4) Speak in a garbled way so that people can't understand you.

Many people look away when they are communicating with you. They think you have a universal translator that translates all languages including garbled English. Remember that millions of people are hard of hearing and they have little chance of hearing the average woman (who speak at frequencies much higher than men) speak at all. When you speak, look at the person you are talking to. Speak clearly. Speak loud enough so they can hear you. All of this may seem obvious but having observed thousands of people communicate, I promise you that this one mistake causes big problems in relationships; problems that could easily be avoided.

To read about Mistake # 5 come back soon!


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Thursday, April 24, 2008

Flubbing The Story: 10 Communication Mistakes We All Make (part 1)

Most conversations include at least one story. Some longer conversations include two dozen or more stories! When you tell someone a story, it's really important to you that the person you are talking to listens. It makes you feel good when they "oooooh" and "ahhhhhh." When people gloss over your stories you feel let down and sometimes hurt. Our stories are important to us and we want them to be important to others.

Everything you have become today is part of your life story, the sum of all of your stories about your life. It means the world to you when people are fascinated by your stories.

Remember when the little Texas girl, Jessica McClure fell in the well and got trapped? It took three days to get her out. The nation watched. Would she live or die? Could the rescuers get her in time? That happened in 1987, you don't even know Jessica but you probably remember it to this day! Each year millions of people die and experience incredible events. The story of Jessica was a great story and it unfolded right before our eyes. The media calls these kinds of stories, "human interest" stories. They sell news shows because people are engaged by the drama. Each of us has at least one human interest story to tell about ourselves. A time when you survived something dramatic. You overcame an illness. You persisted until you succeeded. You helped someone in great need and someone found out about it and told someone else who told the news and then you made the news. All of these are great stories.

Telling stories well and listening to them with fascination are two important factors in maintaining good communication. You'd think it would be easy to tell and listen to stories but this isn't the case and "flubbing the story" is the first of the mistakes we make when communicating.

There are 10 ways to flub a story.

  1. Be boring.
  2. Talk too long.
  3. Speak too slowly.
  4. Speak in a garbled way so that people can't understand you.
  5. Exaggerate when telling your story.
  6. Ignore feedback during your story telling.
  7. Respond to other people's stories with a story of your own.
  8. Poke holes in other people's special stories.
  9. Overtly brag about yourself just a little too much.
  10. Not telling your stories with intention.
Let's look at each of these 10 ways to flub a story and then let's talk about how to tell a story so people will listen, be fascinated and be asking for more!

To Be Continued...


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Wednesday, April 23, 2008

Masting The Art Of Communication (Part 5)



CLOSURE IN COMMUNICATION

The ability to politely and effectively close a cycle of communication is a skill that more people need to become adept at. Closure is the ability to acknowledge the other person, say "thank you" to the other person or confirm that what was said was understood. Closure is the final step in any segment or cycle of communication. You have experienced communication that did not "end." Someone walked out of a room, hung up the phone, switched subjects in mid-conversation without explaining why, etc.

When complete cycles of communication are not accomplished, it leaves the person with tremendous frustration and often anger. You can always be certain to have closure in communication by acknowledging that you have heard and understood what a person has said to you. It is not necessary to agree with someone if you are not prepared to. It is necessary to close each cycle of communication.

Tape record the following Image-Creation to experience a presentation or speech you will make, in advance. Listen to the Image-Creation before making your presentation.

Image-Creation # 6 An Award Winning Speech

Find a quiet and calm environment. Sit or lay down in a comfortable position.
Close your eyes and take a deep breath and release it.
Go out into the future and imagine a time when someone asks you to come and give a speech on the secrets of success as you know them and have applied them in your life to get where you are at this future stage of your life.
As you give this speech, listen to the applause. Notice the smiling faces in the audience. Carefully observe what the members of your audience are wearing. What does the room smell like? What is the temperature like in the room?
Listen to the sound of your voice as you speak.
Be certain that you are looking through your eyes as the speaker as you give this speech.
As you close your speech, observe the audience give you a standing ovation. Meet the people in the front row. Shake their hands and thank them for caring so much about you and what you had to say.
Confirm for the people you talk to after the speech that they too can be successful if they will simply design their own life. As you feel the most enthusiastic and exhilarated you may return to now.
Take a few deep breaths and open your eyes when you are ready.
Once your eyes are open, remember the most exciting and exhilarating moment of the speech and squeeze your middle finger. You are anchoring these feelings and this accomplishment to your middle finger.

BECOME FASCINATED BY WHAT OTHERS CAN SHARE WITH YOU.

Most people seem to try to be interesting when they should be interested. The truly successful communicator is a curious person. He wants to know more about other people. She is truly fascinated by what other people can share with them. You may sincerely wonder how you could be interested in some people. If what interests them doesn't interest you, then discover how they became interested in what they are interested in. In other words, if you don't like fishing and someone you're communicating with does, find out how they became so excited about fishing. What experiences do they have that started this fascination.

By making others feel special, they will feel that you are special.


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Tuesday, April 22, 2008

Communication: Mastering The Art Of Communication (part 4)



VALUES DETERMINATION MODEL


"What is most important thing to you about X?" (Buying a house, choosing a restaurant to eat at, your job, etc.)
How do you know when you have gotten X? (How do you know when you are happy? How do you know that you have the right house? How do you know that you have gotten a good deal on buying a car? etc.)
What's the next most important thing to you about X?
What else is important to you about X?
Until then, here are a few more distinctions that can make a difference for you now!
RAPPORT
It is probably fair to say that most people enjoy talking about themselves. This is one reason the values determination model is so effective. You are asking people about their most highly valued feelings and thoughts. This is an excellent way to augment the development of rapport in communication. Rapport is the perceived affinity between two or more people.
Rapport is the perceived affinity between two or more people.
The ability to build and maintain rapport in communication is one of the key skills of a master communicator. One of the greatest examples of rapport building is found in the New Testament. Notice how the apostle Paul uses rapport to prepare his listeners for what he wants to communicate to them.
The setting is this: Paul is in Athens, Greece. Athens has a largely pagan culture. The city is filled with idols and temples to mythological gods. As a Jew, this is repugnant to Paul. Some of the local philosophers have challenged Paul to a debate. They bring him to the infamous Mars Hill. It is here that we pick up Paul's communication mastery...
"Men of Athens, I perceive that in all things you are very religious." (This immediately breaks their skeptical pattern of thinking and creates an instant bridge for Paul to metaphorically walk on.)
"...for as I was passing through and considering the objects of your worship, I even found an altar with this inscription: TO THE UNKNOWN GOD. Therefore, the One whom you worship without knowing, Him I proclaim to you."
(Paul uses his persuasive communication skills brilliantly. The altar is one of THEIR objects of worship. The God he wants to discuss is one of THEIR gods. He is not going to talk about some new god!)
"God, who made the world and everything in it, since He is the Lord of heaven and earth, does not dwell in temples made with hands." (God MADE the world, he tells them. He's OBVIOUSLY much too BIG to live in a human temple!)
Paul continues his discourse, explaining that God gives us life, our breath, and a place to live. He explain that God needs nothing from us.
"...for in Him we live and move and have our being, as also some of YOUR OWN POETS HAVE SAID, 'For we are also his offspring."
"Therefore, since we are the offspring of God, we ought not to think that the Divine Nature is like gold or silver or stone, something shaped by art and man's devising."
Paul once again maintains rapport by returning to citing the Greeks authorities. Building rapport is one step. Maintaining rapport and bridging into the message you wish to tell is another.
"Truly, these times of IGNORANCE God overlooked, but NOW commands all men everywhere to repent, because He has appointed a day on which he will judge the world in righteousness by the man he has ordained. He has given assurance of this to all by raising Him from the dead."
Paul has reached the crux of his message and has held the attention of his audience. It was the rapport that Paul built with the antagonistic philosophers that is the key to his successful communication here.
Rapport is much more than verbal compliments of course. It is the non-verbal behavior that is involved as well. Non-verbal behavior that enhances the building of rapport can be found in my book, Psychology of Persuasion.
To Be Continued...

Monday, April 21, 2008

Communication: Mastering The Art Of Communication (part 3)

OUTCOME BASED THINKING

When effectively participating in interpersonal communication, a key element on your part is that of outcome based thinking. Outcome based thinking entails knowing what your objective is before entering into a task, communication or project. It is not always necessary to consciously use outcome based thinking in interpersonal communication. There are many times that it is simply nice to 'be' with someone. In these cases it is often far more enjoyable to remain non-directive.

When do you use outcome based thinking (OBT)? You will use OBT when you are negotiating anything. You will normally use OBT when you are in problem solving and/or task oriented communication. Whenever you want or need something you will use OBT. You will almost always use OBT when you are at work or in your business setting.

How do you use OBT for effective thinking and effective communicating? By providing yourself with a road map that allows you to know where you are going is the first step. I've often said that, "once you know where you are and where you are going, it's relatively easy to get there."

KNOW WHAT YOU WANT WHEN COMMUNICATING.

It is difficult to effectively communicate if you do not know what you want in the communication. Living life by design means that you are empowering your life with true purpose and mission.

OBT starts at the macro level, then works its way to the micro level. As you live a designer's life, you begin to notice how most of what you do is within the larger context of your mission and purpose in life. The process of OBT is detailed below. Think of an upcoming event, appointment or situation where you will hope to effectively communicate with someone. Once you have something specific in mind, integrate that situation into the model below.

OUTCOME BASED THINKING MODEL

  1. What precisely do I want out of the process?
  2. What does the other person want? If I don't know, what are they likely to want?
  3. What is the least I will accept out of the process?
  4. What problems could come up in the process?
  5. How will I deal with each one, and if possible, use the problem as a BENEFIT for the other person?
  6. How will I bring the process to a conclusion?

You can use this model when you are negotiating the purchase of a new home. It's also simple enough to integrate into daily life communications with your life partner, children and friends. Excellence in communication often follows the discovery of your fellow communicator's values. This model allows you to more thoughtfully structure whatever message you are preparing to "give." By actually taking the time to think through this process in a step by step fashion, you become more comfortable in expressing your feelings, thoughts, and emotions with others. Similarly, it makes you very aware of what others needs and wants, or more simply, values are.

Everyone has values but values differ from person to person. Even when people have the same values, they can differ greatly in their hierarchy. Two people may each have health and love as extremely important values. One of the people may have love as the most important value, the other could have health. This seemingly small differentiation can in and of itself mold different personalities. Learning the key values of other people is therefore tantamount to being an effective communicator.

Discovering the values of others can be accomplished by using the values determination model below. A few simple questions of your fellow communicator will help you learn what is truly important to them. It is interesting to note that values are context-dependent. In other words, what is important to someone in a love relationship may have a different value in a business relationship. These differences are accounted for in the model below as you will notice.


Sunday, April 20, 2008

Communication: Mastering The Art Of Communication (Part 2)

INTRODUCTORY INTERPERSONAL COMMUNICATION EXERCISES

Silence-

Sit across from your partner at a distance of 18-48 inches. For two minutes you must both sit in silence. You must look at your partner for the entire two minute period. You succeed in this exercise if you are able to keep your eyes on your partner for the entire two minutes. It is not important if your partner maintains eye contact with you. It is only important that you look the entire two minutes at the other person's face or eyes without moving your glance to anything else.

When you have your partner's approval for completing this exercise you may move to the closure exercise below.

Closure-

Sit across from your partner at a distance of 18-48 inches. You will ask your partner to look at various objects or locations in the room until you have asked your partner to look at a total of 20 objects. After your partner looks at each of these objects, you will say, "thank you." Once your partner has looked at twenty objects, your partner will tell you that you have successfully accomplished this exercise designed to teach you to close cycles of communication.

With your partner's approval you may move to the next exercise.

Instigation Deflection-

Sit across from your partner at a distance of 18-48 inches. In this exercise, you will sit and listen to your partner attempt to harm you emotionally with his words. He has two minutes to go on a verbal rampage against you. He can say anything he wants, using any tone of voice he wants. His objective is to get you to argue or disagree with him. You successfully accomplish this exercise if you remain silent during the entire two minute time period and maintain eye or face contact without looking away. If you laugh or talk, you must start over.

At the end of the two minutes, thank your partner and make sure he knows that this was your exercise and that you know what he said was designed by you, to help you. He meant no harm. You asked him to do this exercise to help you deflect the verbal abuses of others. With your partner's approval you may move on to the final exercise to help you in confrontational communications.

Answer my question-

Sit between 18 and 48 inches across from your partner. Ask them a specific question.

  • "Do dogs meow?"

You are going to say, "thank you," when your partner answers you with "no." However the partner can choose not to respond, change the subject or ask you the question back instead of answering your question with a no. Your partner may do this four times for each of these four questions. He must give you a straight "no" answer on or before the fifth time you ask, "do dogs meow."

You succeed if you only say, "Do dogs meow?" after each non-responsive answer and when you say "thank you" to the correct answer to the question.

The other three questions are these:

  • "Are mailmen all women?"
  • "Do birds eat sharks?"
  • "Can you walk on water?"

The correct answer to all the questions is "no," and you must eventually elicit a no response from your partner. You may only use the words in the original question. This is how you succeed. No time limit is necessary, but each question should take no more than two minutes.

The purpose of this exercise is to teach you to remain focused on the goal of your communication and your ability to ask the same question after it has been ignored or a new direction has been taken by your partner.

When these exercises are completed, have your partner express his or her true feelings about you, to you. If anything he said still has you upset, make certain you discuss this now with your partner.

These exercises teach you to communicate and maintain your composure easily and effectively in difficult situations. Having mastered these difficult exercises you will be ready to move toward the macro level of interpersonal communication.

To Be Continued...

Saturday, April 19, 2008

Communication: MASTERING THE ART OF COMMUNICATION

Communication is your door to financial wealth, loving relationships, and all that is good in life. Communication is the most talked about and least understood area of human behavior. Our ability to communicate in so many ways is unique to humans on earth. People who do not have the ability to speak can be wonderful communicators. The loss of one or two senses certainly can impair communication, but it does not have to stop communication. Effective communication is rarely taught and even more rarely learned in our society. What follows is an outline of a few of the many keys to mastering the art of communication. Superior communication skills are unquestionably vital to living a life by your own design.

BASIC COMPONENTS OF COMMUNICATION

Realizing that everything that is said, heard, seen and felt is filtered through at least two people's experiences, biology and genetics is important in understanding...why misunderstandings are more common than understanding.

Today, I'll show you an effective way to work through the muddle of past experiences and negative emotional triggers.

Interpersonal communication includes at least the following elements:

  1. A transmitter. Someone who wants to "send" a message verbally or non-verbally to someone else.
  2. A receiver. Someone who will "receive" a message from another person.
  3. A message. Information in some form.
  4. Noise. Anything that interferes or causes the deletion, distortion or generalization of the exact replication of information being transmitted from the mind of the transmitter to the mind of the receiver.
  5. Feedback. Both the sender and receiver constantly elicit verbal and nonverbal feedback to the other person.
  6. Replication. The duplication of understanding in one person that is in the mind of another person. Replication is an approximate goal and philosophically not perfectly possible, though desired.
  7. Understanding. An approximation of what the message means to the sender by the receiver.

Excellent communication is the ability to transmit a message by the sender to a receiver and have that message replicated in the receiver's mind. Excellent communication is the ability to receive a transmitted message by the sender and have the receiver be able to replicate the form and intent of the message in the receiver's mind. If the receiver is uncertain about some aspect of a communication, it is the responsibility of the receiver to clarify the communication through the artful use of questions. The transmitting communicator also accepts the responsibility for the result of a communication. This means the transmitter must be certain to code a communication so it is received in a manner that is understandable to the receiver.

All of this is of no consequence if a person is uncomfortable in the communication process to begin with.

Do you ever feel uncomfortable communicating with people in "one on one" setting? If so, you will benefit from the following exercises which are designed to help ease discomfort in one on one situations. Please ask a friend to help you.

To Be Continued...


Friday, April 18, 2008

18 Ways To Handle The Argumentive Person

The Argumentative Communicator

Do you enjoy playing the devil's advocate? Are you constantly offering your opposing opinion when it is not asked for? Do you find yourself saying the word "but" often in your conversation with others?

You may be an argumentative "talker." There is an effective way to take an opposing view of others opinions, beliefs and values, but it may destroy rapport. There is a way to give your opinion, but it may be received as unwanted advice. When you continue to oppose the comments of your listener, you run the risk of making them feel wrong, stupid, or uninformed.

Men and women seem to view communication differences in different ways. I often notice that men will say, "we had a debate" or "an intense conversation" and women will indicate that they had "a fight" or an "argument."

The argumentative communicator, whether a man or a woman, should be aware that their communication efforts may immediately be perceived as a "fight" (the worst of the four above labels) regardless of the intent of the communicator.

I have a confession to make. I was in debate in high school and like Jack Welch (former CEO of GE) I find a good debate stimulating and enlightening. Debate generally can be described as a structured discussion where individuals cite evidence about an issue in an attempt to persuade another person. Debate is an intellectual process where it is OK and preferable to be "right." While I do enjoy debating very much, I do not enjoy arguing, which is emotionally based.

Arguing is where two or more people disagree about some subject, they raise their voices and make the discussion personal by bringing in the other person's intentions.

What's the difference then between debate and an argument?

In debate we cite evidence with the intent to persuasively validate our point of view. It is like a chess game.

In arguments we cite evidence, make claims about the negative intention of the other person's behavior, and become very emotional to the point where apologies will be in order after the communication is finished because one or both parties will have their feelings hurt. In an argument the individual feels attacked. When the attack is perceived as hostile, with intention to harm, I call this a "fight."

Perceptions are tricky things. One person may be simply debating or discussing a subject intellectually with no intent to harm. The other person may perceive such communication as intending to harm them and they feel as if they are in a fight with a need to defend themselves instead of their point of view!

Sometimes it takes quite a long time for the person who is debating to finally figure out that the other person is upset and fighting.

There are no easy and clearly defined answers to rapidly determine whether someone thinks YOU are arguing, fighting, debating or discussing. Therefore it is vital to ask if it's "OK to have this conversation" or at least smile. It's also important to keep sarcasm out of discussions and debates if it isn't obvious to the other person that you are having fun with them...instead of poking fun at them.

More Articles coming soon!

Meanwhile Come Visit Kevin Hogan's Website.

Wednesday, April 16, 2008

18 Ways to Handle the Argumentative Person ( Part 1)

Genesis: Argument and Hostility From Boredom? How could my boredom lead the way to making me hostile just minutes or seconds letter?

How could my mental drifting bring on contempt and criticism?

And once you are dealing with the Argumentative Person(ality) how do you defuse the contempt, criticism and hostility?

This is a pretty cool article but it takes me a minute to "set it up right." (In fact you can go back later and analyze the structure of this article and use the model for your own writing if you like!)

....Have you ever been in a conversation where you found your mind drifting, dreaming, and struggling to stay focused? Do you remember how it feels to try and listen as someone drones on and on?

When we are faced with a poor communicator there can be many reasons for a "missed connection."

Often there are words and phrases that simply shut us down, and prevent us from listening as well as we would like. Many times the person communicating is injecting so many negative words and ideas that we begin to feel down and heavy inside. It may just be that the person you are communicating with is boring you because the content of the communication is all about them, about stories you don't care to listen to, and people you have never met!

What if that poor communicator who is boring someone to tears...is you?

Ouch!

How would you know if you are the one who is inserting negative associations, bringing up insignificant details, droning on about you, you, you? How do you know if someone is really interested in what you have to say... that they are really engaged in the conversation? What is your method of observing whether or not the person or group is interested and intrigued, or tired and looking for the door?

As you move toward communication mastery, you begin to find that you learn from everyone you talk with. You will notice the subtle cues that tell you if you are in good rapport, speaking in a way that your audience understands, and using words that create desire and interest. You will be willing to identify in yourself those things that push others away and prevent them from listening as well as you would like. This is a very potent aspect of self-awareness that allows you to stay fascinating to everyone around you!

Today, I want you to look at the areas of communication where people most often go wrong. You're going to find out how others upset you.

You will discover how you may have been alienating others and helping them to feel negative when they are around you.

As you read these scenarios, notice if you see yourself in them. You might as well take the time to be very honest about your style of communication and the effects you are having on those around you.

To Be Continued... Meanwhile visit Kevin Hogan's Website.

Tuesday, April 15, 2008

The Seven Principles of Persuasive Presentation (part 5)

5. Principle of RECOGNITION

People often buy things because of REPUTATION and/or RECOGNITION. And of course, everyone buys things because of NAME RECOGNITION.

We buy things because of FAMILIARITY.

Why?

Because of the scientific principle of priming. It's that simple and it makes companies millions and billions of dollars every year.

Answer these questions without thinking...

What is your favorite soft drink?
What is your favorite brand of jeans?
What kind of pain reliever do you use?

Now, why do you drink the same soft drink over and over? You like the taste, right? Why do you buy the same jeans over and over? You like the fit, right? Why do you buy the same pain reliever over and over? You like the lack of pain, right?

In other words, you buy what you are FAMILIAR with. You buy because of the REPUTATION each of those has with you. You buy because you RECOGNIZE them.

We make many purchases because of that very reason.

KEYPOINT: We buy because of recognition, reputation and familiarity.

6. Principle of NECESSITY

Let's face it, sometimes you and I buy because we NEED to buy. When the tube of toothpaste is depleted, I amble on down to Wal-Mart and buy a new tube. I NEED toothpaste. When my electric bill comes in each month, I pay it. I NEED electricity. Every 3,000 miles (about once annually) I pay to have the oil changed in my car. Why? Because IT needs it! We buy a lot of things because we need to. That's the principle of necessity. You already knew that, I am sure.

But, did you know that you can CREATE need in your offers. And NO, I don't mean, "You need to buy my product now! You need what I've got! Buy from me, buy from me!" That won't get ya a sale EVER.

Let's recap what we've covered so far. We make purchases in large part because of...

...7 Principles of Persuasive Selling Presentations. They are...

  • The Principle of Emotion
  • The Principle of Value
  • The Principle of Expectation
  • The Principle of Referrals
  • The Principle of Recognition
  • The Principle of Necessity
And that brings us to number seven, the Principle of Presentation.


7. Principle of Presentation

People buy because of PRESENTATION.

This is THE MOST IMPORTANT Principle of them all. Master this one and I assure you, you will make more sales than you could ever imagine. You and I buy things because of the way the offer is presented to us.

Bottom line: This is THE SINGLE MOST IMPORTANT DETERMINING FACTOR IN ALL PURCHASE DECISIONS.

Why? Because with the proper presentation of your offer, you can conquer all six other principles at the same time. You can: trigger the emotion, provide value, build expectation, use referrals, become familiar and prove there is a need for your product.

All of the other six principles rest on this seventh.

It is the umbrella that covers them all. If you learn to present your offer the RIGHT way, then selling is the easy part.

So, what is the RIGHT way? That's what we are going to do at Influence: Boot Camp 2008. I'm going to walk you through everything you need to know about PRESENTING your offer. You are going to learn how to master each of these principles (and more) in ONE presentation.

Your offer itself (whatever product or service you are selling, for the price you are selling it) must be presented in such a way that it compels people to buy. PRESENTATION is just as important as the substance of your product or service...

In fact, it's probably more important. Why? Because no one will ever see your product or service until you present an offer that they must say "yes" to. As long as they can say "no" to your offer, as long as they can reject what you are "trying to sell them," then your substance doesn't do you a bit of good.

Presentation - that is the key. You've got to make it easier for them to say "Yes" than it is for them to say "No".

More Articles Coming Soon!

Monday, April 14, 2008

The Seven Principles Of Persuasive Presentation (part 4)

3. Principle of EXPECTATION

Herein lies a tremendous motivator for purchases. We buy based on what we expect to achieve from use of the purchase. In other words, we buy based on what we perceive will be the end result of that purchase. For example...

People buy exercise equipment because they EXPECT TO SEE THE RESULTS of weight loss, muscle tone and overall better health.

They buy grass seed because they EXPECT TO SEE THE RESULTS of a nicer lawn.

They buy cookbooks because they EXPECT TO SEE THE RESULTS of nice meals and desserts.

They buy movie tickets because they EXPECT TO BE entertained.

We make a great many purchases because we expect to see some kind of desirable outcome as a result of that purchase.

KEYPOINT: Don't attempt to sell the prospect your product, but rather the end result of using your product.

You aren't selling products or services, you are selling results. You are selling weight loss, not weigh loss pills. You are selling an education, not tuition. You are selling a romantic evening for two, not a candlelit dinner.

People buy because they want results. Want to sell more? Start approaching your offer from the end and not the beginning. Ask yourself a simple question... ..."What does the prospect want to achieve with my product?" Focus on the results.

4. Principle of REFERRALS

Many times we purchase based solely on a recommendation from a trusted friend, family member or associate.

Referrals are SO important in business but most people never get them.

We'll talk about this one in much more detail later and in-depth at Influence Boot Camp 2008.

(I'll even show you how to get these referrals for free!) I just want to introduce you to the idea now. People make purchases in a lot of cases simply because someone make a recommendation.

How many times have you bought something because someone suggested it?

I have bought a ton (literally) of books because one of a few trusted friends and colleagues have suggested that I do.

You've made similar purchases yourself.

Part 5 Coming Soon!

Sunday, April 13, 2008

The Seven Principles of Persuasive Presentation (Part 3)

2. The Principle of VALUE

Another reason why we buy things is because of value. I once heard a friend of mine tell a story about her immigrant grandmother. Her grandmother came home with two pairs of jeans that didn't fit anyone in the entire family. My friend asked her, "Grandma, why did you buy these jeans when no one can use them?"

Her response? "They were such a bargain - I saved more than $40!"

The point is this: we all love a good deal. We buy things because they are valuable to us.

Now, there are two basic ways that we judge value...

* QUANTITY

Two for the price of one.
Buy one get one free.
Free medium drink with any hamburger order.
Extra value meal.
Free installation with any satellite purchase.
Thirty days free to new members.

These are all ways of providing MORE quantity for the same price. And that, in our estimation, is a determining factor in how valuable something is.

After all - what's more valuable: A large pizza for $14.95 or a large pizza with a free 2-liter coke for $14.95?

Obviously the free 2-liter coke adds more value to the order.

That is a quantity increase.

And it prompts you and I to order, simply because there is more "bang for the buck."

In direct marketing, it was a collection of THOUSANDS of "money making reports." Online, it's a collection of dozens of "ebooks." Unfortunately, neither of these usually has a lot of useful information in them -- but there sure is a lot of them! And many people buy because of the sheer volume they represent. It just sounds like an awful lot for the price tag that is attached.

* QUALITY

The other measuring stick of value is quality. Let's stick with pizza as our illustration. I like Godfather's Pizza. Far and away my favorite. I rarely taste anything that good.

Any store could sell pizza at 1/10 of the price of Godfathers and it is not interesting because the quality of Godfather's is supreme.

I am happy to pay a premium because of quality. I would rather pay more to receive something of higher quality.

Quality sells.

We make purchases because we see some kind of value - whether quantity or quality. Give us either and you've most likely got a customer. Give us both and it's a done deal.


Part 4 coming soon!