Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Friday, May 09, 2008

Flubbing the Story: 10 Communication Mistakes We All Make (part 2)

1) Be boring.

Being boring centers around being focused on yourself. Even when telling stories you must be paying attention to the person who is listening to you. You must think ahead of time, "Why do they want to hear this story?" "How can I tell this story so it is interesting to them?"

Your stories will usually be about your experiences. How you tell your stories and how you position yourself in your stories will determine just how interested the other person will be.

2) Talk for too long.

If you are in an everyday conversation, you probably have less than one minute to tell your story. Learn to tell what I call a "thumb nail" or a "Reader's Digest condensed version" of your story.

I remember when my sister was a pre-teen she would come home from the movies and virtually recite all the lines of the movie line for line, scene for scene. My eyes would glaze over by the time she got past the opening credits. 30 minutes later she would finish and I would be nodding my head. I loved my sister. I just didn't have the heart to tell her. Over the years she learned to tell the "Reader's Digest condensed version". Today she is an executive with Johnson and Johnson.

3) Speak too slowly.

People have very short attention spans. Most companies pitch their products in thirty second commercials on television. The newest wave of men's magazines include the best sellers Stuff and Maxim. These publications feature "articles" as short as a paragraph. Our attention spans are so short that USA Today seems to be filled with articles that are far too detailed for a lot of people. The message needs to be delivered quickly and concisely in print and in everyday conversation.

One of the greatest problems people have when telling a story is speaking far too slowly. Think of the people who are enjoyable to listen to. Comedians. Robin Williams: Speaks quickly. Dennis Miller: Speaks quickly. Bill Cosby: Speaks moderately. George Wallace: Speaks quickly. Billy Crystal: Moderate to fast paced. Jerry Seinfeld: Moderate to fast paced. There aren't a lot of people who make you laugh who also speak slowly when they are telling a story. Yes, there is an exception to every rule, but here is the rule: Speak a little more quickly and you have a better chance of having your story heard and enjoyed.

4) Speak in a garbled way so that people can't understand you.

Many people look away when they are communicating with you. They think you have a universal translator that translates all languages including garbled English. Remember that millions of people are hard of hearing and they have little chance of hearing the average woman (who speak at frequencies much higher than men) speak at all. When you speak, look at the person you are talking to. Speak clearly. Speak loud enough so they can hear you. All of this may seem obvious but having observed thousands of people communicate, I promise you that this one mistake causes big problems in relationships; problems that could easily be avoided.

To read about Mistake # 5 come back soon!


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Thursday, April 24, 2008

Flubbing The Story: 10 Communication Mistakes We All Make (part 1)

Most conversations include at least one story. Some longer conversations include two dozen or more stories! When you tell someone a story, it's really important to you that the person you are talking to listens. It makes you feel good when they "oooooh" and "ahhhhhh." When people gloss over your stories you feel let down and sometimes hurt. Our stories are important to us and we want them to be important to others.

Everything you have become today is part of your life story, the sum of all of your stories about your life. It means the world to you when people are fascinated by your stories.

Remember when the little Texas girl, Jessica McClure fell in the well and got trapped? It took three days to get her out. The nation watched. Would she live or die? Could the rescuers get her in time? That happened in 1987, you don't even know Jessica but you probably remember it to this day! Each year millions of people die and experience incredible events. The story of Jessica was a great story and it unfolded right before our eyes. The media calls these kinds of stories, "human interest" stories. They sell news shows because people are engaged by the drama. Each of us has at least one human interest story to tell about ourselves. A time when you survived something dramatic. You overcame an illness. You persisted until you succeeded. You helped someone in great need and someone found out about it and told someone else who told the news and then you made the news. All of these are great stories.

Telling stories well and listening to them with fascination are two important factors in maintaining good communication. You'd think it would be easy to tell and listen to stories but this isn't the case and "flubbing the story" is the first of the mistakes we make when communicating.

There are 10 ways to flub a story.

  1. Be boring.
  2. Talk too long.
  3. Speak too slowly.
  4. Speak in a garbled way so that people can't understand you.
  5. Exaggerate when telling your story.
  6. Ignore feedback during your story telling.
  7. Respond to other people's stories with a story of your own.
  8. Poke holes in other people's special stories.
  9. Overtly brag about yourself just a little too much.
  10. Not telling your stories with intention.
Let's look at each of these 10 ways to flub a story and then let's talk about how to tell a story so people will listen, be fascinated and be asking for more!

To Be Continued...


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